You may seek a refund, credit or replacement if the product:
- Is or has become DOA (Dead on Arrival) within the 7 day receipt period;
- does not match our description on this website; or
- has defects that were not obvious or which we did not bring to your attention within the 7 day period - anything outside this will need to be addressed via a warranty claim.
- As we also are a baby shop, if you would like to exchange an online purchase, you may return it to any PramWarehouse Store (along with receipt) within 2 weeks of purchase- NOTE: The item MUST be unused and in its original packaging. We reserve the right to decline an exchange if the item has been used or packaging has been damaged.
You are not entitled to a refund, credit or replacement if:
- You have changed your mind about the product;
- You have made an incorrect choice;
- You subsequently found you can purchase the same or similar product for a cheaper price elsewhere;
- A defect was drawn to your attention before you purchased the product, e.g. when products are clearly labelled as second-hand or faulty.
Cancellation of Online Orders:
Provided your items have not been shipped, you may cancel an online order - however a 20% cancellation fee will apply.
Procedure for the returning of items
You can return the DOA or faulty item to us with the following steps :
- Send us an email with your order number and the reason of return to firstname.lastname@example.org.
- A staff member will issue you a Faulty Return Form with a Return Authorised Number (RA). Please ensure you attach this Faulty Return Form in your return package. It will enable us to process your return promptly.
- Some items may require you to go to the post office to send it by using our Reply paid number.
- We will send a replacement unit or refund once we have received your return item and it has been assessed accordingly.
If the item is returned within the 7 day DOA period, we will cover the cost of return as well as the cost of replacing the item for you. Anything outside this period will need to be addressed via a Warranty Claim.
We are here for you......any questions re returns, please feel free to email us: email@example.com .
Stroll On In...For All Your Baby Needs